Refund policy

Cancellations

You can cancel any order before we dispatch it. Email care@onelit.life or message +91 87968 89470 with your order number and we will refund you in full, to the way you paid. Refunds usually reach you within 7 working days.

Once an order has been dispatched, we cannot cancel it.

Returns

This is a personal-care product, so we do not accept returns for change of mind or because a product did not suit you.

If something is wrong on our side, we fix it. A leaking bottle, a damaged jar, a broken seal or the wrong item: tell us within 2 calendar days (48 hours) of delivery, send a photo, and we will replace it or refund you. You do not have to send the damaged item back.

Reaching us

care@onelit.life or +91 87968 89470.